Grievance Policy Description
Grievance Policy Description
  Name of The State Service Act
ODISHA RIGHT TO PUBLIC SERVICES ACT, 2012

Name In Local Languages


Date On Which It Has/Will Come Into Effect
01/11/2012
  Upload The Scanned Copy Of Act
First Appellate Officer Detail (FAA)
  First Appellate Authority Known as
Appellate Authority

Name In Local Languages


 
Within How Many Days from End of Service Time Limit Can Citizen Appeal to FAA
30 Days
 
Within How Many Days from Application Rejection Can Citizen Appeal to FAA
30 Days
 
Extended no of Days for citizen to appeal FAA
90 Days
 
Within How Many Days Faa should give Decision?
30 Days
  Action Designated on FAA
Summon Appellant
Summon Designated Officer
Order Designated officer to provide service again
Minimum Number of Days for Hearing from Summon date?
7 Days
Second Appellate Officer Detail (SAA)
  Name By Which The Second Appellate Authority Will Be Known
Revisional Authority

Name In Local Languages
  Does the Designated Officer of the Service (or Other Associated Officer) have a right to appeal to SAA against the decision of FAA ?
No
  Within How many Days from the Date of decision of FAA or non disposal of appeal in time by FAA,Can SAA be approached?

30 Days
  Extended no of days for citizen to appeal SAA

60 Days
  Within How many Days should SAA give Decision?

30 Days
  Action Taken by SAA against Designated officer

Summon Appellant for hearing
Summon Designated Officer for hearing
Summon FAA for hearing
Minimum Number of Days for Hearing from Summon date?
7 Days
  Maximum Penalty on Designated officer for non delivery of service

5000 Rs
  Maximum Penalty per day on Designated Officer for delay in service delivery

250 RS
  Action Taken by SAA against FAA
Maximum Penalty on FAA for non disposal of appeal in time limit

5000 Rs